Refund Policy
Last updated: July 3, 2026
info 1. Policy Overview
Namba Digital provides custom digital design, business presence setup, website development, content creation, and software optimization configurations. Because our services are digital and custom-engineered to individual business needs, we operate under clear refund terms to protect both our developers and clients.
event_busy 2. No Refund Policy for One-Time Purchases
All one-time purchases (including combo packages, custom business websites, Instagram setup configurations, brand identities, digital menus, and individual service setups) are strictly non-refundable. Once payment is processed and an order is confirmed, the sale is final, and no refunds, cancellations, or partial payouts will be issued under any circumstances.
sync 3. Monthly Subscriptions & Management Plans
Active monthly recurring plans (like our Basic, Growth, or Premium Monthly plans) can be canceled at any time. Cancellation will take effect at the end of the current paid billing cycle. We do not offer partial refunds or prorated credits for unused days in an active billing month.
price_check 4. Refund Processing Time
Once a refund is approved by our billing department, it will be processed and returned to the original payment source. Refund transactions typically appear in your account within 5 to 7 business days, depending on your bank or payment card issuer.
help 5. Force Majeure & Exemptions
Refund requests based on third-party platform updates (e.g. changes in Google Maps search algorithms, WhatsApp policies, hosting provider pricing increases) that are beyond the control of Namba Digital are not eligible for a refund.
mail 6. Submit a Refund Request
To open a refund request or check on an active cancellation, please message our accounts department:
Email: help@nambadigital.com
WhatsApp: +91 81225 40217
Billing Hours: Monday – Friday, 10:00 AM – 5:00 PM IST